Policies
A Message from the Owner
While our salon continues to evolve and we learn more from each situation, we continue to add/remove/change our policies for the betterment and protection of our clients, staff, and business. Please note that while not every policy will benefit every individual, we take in to account the feedback and personal experiences brought to us by our clients and staff. This approach has not only made the work/spa environment a better place to be, but has resulted in the vast majority of our business’ participants to be extremely happy. Thank you for taking your time to listen to our practiced policies and please understand that there is no discrimination or ill intent towards any groups or individuals when making these decisions.
1. Services and Refunds
1.1. There is a no refund policy on services completed at our salon. Refunds are at manager/owner discretion.
1.2. We offer complimentary fixes within 7 days of the service completion pending management approval.
1.3. Management withholds the right to approve/deny any services/refunds/discounts/or any other client requests.
1.4. Please let management know of any obligations/objections to the above policies prior to services.
1.5. Specialty services (i.e. SNS, Acrylic, Designs, Length, etc.) are subject to price differences at the technician’s discretion. Please inquire about any special requests.
2. Scheduling and Appointments
2.1. Appointments are suggested to be made at least 24 hours ahead of requested time as there are no guarantees on availability.
2.2. Same day appointments are subject to changes/cancellation per management discretion.
2.3. Please provide notice of any cancellations or changes at least 2 hours before the appointment time.
2.4. Repeated cancellations/changes/no shows will be subject to charges or forfeit their ability to book an appointment.
2.5. Late arrivals without notice will be subject to changes/cancellations. If a number was provided we will give out a courtesy call 5 mins after the appointment time.
3. Health and Updated Policies
3.1. Occupancy will be reserved for clients with appointments and staff only.
3.2. Staff and clients will be required to wash their hands prior to any service.
3.3. All occupied/used surfaces and furniture are sanitized after each use.
3.4. One time use materials are used when possible and disposed of. All non single use tools/materials are cleaned and sanitized after each use.
3.5. Clients are also encouraged to let staff know of any potential illnesses or situation that may make them uncomfortable.
3.6. Children under the age of 10 will no longer be permitted inside the building.
3.7. Ooh La La Nails permits service animals in the areas of its premises that are open to the public.
3.7.1 A service animal is a dog or miniature horse that is individually trained to do work or perform tasks to assist an individual with a disability. Dogs, miniature horses, or other animals that provide only emotional support, comfort, or companionship are not considered service animals.
3.7.2 A service animal must be under the control of its handler. A service animal must have a harness, leash, or other tether, unless the handler is either unable to use the same because of a disability, or the use of the same would interfere with the service animal’s safe, effective performance of work or tasks. In such case, the service animal must otherwise be under the handler’s control, such as through voice commands, signals, or other effective means.
3.7.3 We ask that non-service animals be removed from the premises. We also ask that service animals that are out of control, pose a threat to health or safety, or are not housebroken be removed from the premises.